Delivery & Returns
Delivery Policy
Processing Time:
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You should expect to receive you item with in 5 working days from the time of purchase.
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Orders are processed within 2 business days from the time the order is placed (Monday-Friday).
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Orders placed on weekends or holidays will be processed the following business day.
Shipping Charges:
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Shipping charges are based on destination.
Delivery Times:
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Once processed, you item will be sent the next business day using a tracked delivery service.
Tracking Your Order:
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Once your order has been processed, you will receive an email with a tracking number and link to track your package.
International Shipping:
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We offer international shipping to select countries. Please note that international shipping times vary.
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Any customs duties/import taxes are the responsibility of the customer.
Return Policy
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1. All Jewellery Sales Are Final
Due to the nature of the products we sell, all jewellery sales are final. This includes full price, clearance, discounted, and custom-made jewellery. These items cannot be returned, exchanged, or refunded.
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2. Exceptions
Returns will only be accepted if:
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The item is faulty or defective upon arrival
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The item was damaged during shipping
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You received the wrong item​
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Or if a piece become defective and is covered by manufacture warranty
4. Brand Warranty
Most major manufacturers offer a limited lifetime warranty against manufacturing defects.
If your jewellery is covered, we will assist you with the brand’s warranty claim process.
Warranty does not cover improper installation, accidental damage, or loss. (Please see our warranty information at the bottom of the page).
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5. Proof of Purchase
Please provide your receipt, order confirmation or date of purchase & price paid.
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6. Return Shipping
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service for returns to ensure that the item is safely returned.
7. Contact Us
Email: info@percus.co.uk​
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Warranty