Delivery & Returns
Delivery Policy
Processing Time:
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You should expect to receive you item with in 5 working days from the time of purchase.
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Orders are processed within 2 business days from the time the order is placed (Monday-Friday).
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Orders placed on weekends or holidays will be processed the following business day.
Shipping Charges:
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Shipping charges are based on destination.
Delivery Times:
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Once processed, you item will be sent the next business day using a tracked delivery service.
Tracking Your Order:
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Once your order has been processed, you will receive an email with a tracking number and link to track your package.
International Shipping:
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We offer international shipping to select countries. Please note that international shipping times vary.
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Any customs duties/import taxes are the responsibility of the customer.
Return Policy
Returns and Exchanges:
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We accept returns within 21 days of delivery.
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To qualify for a return, the product must be unused, in its un-opened original packaging.
How to Return an Item:
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Contact our customer service team at info@percus.co.uk to initiate a return.
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Provide your order number and the reason for your return.
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We will provide you with a return authorization and instructions on how to return your item.
Return Shipping:
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Customers are responsible for return shipping costs.
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We recommend using a trackable shipping service for returns to ensure that the item is safely returned.
Refunds:
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Once the returned item is received and inspected, we will process your refund.
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Refunds will be issued to the original payment method used at the time of purchase, usually taking 3-5days after to appear in your account.
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Please note that shipping fees are non-refundable.
Exchanges:
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If you would like to exchange an item, please email us at info@percus.co.uk and we can help to arrange this.
Damaged or Defective Items:
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If you receive a damaged or defective item, please contact us within 10 days of receiving the product.
Final Sale Items:
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Custom items (including anodised jewellery) may be marked as “Final Sale” and cannot be returned or exchanged.
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Warranty